Requires completion of course : Introduction to Mystery Shopping

Retail I

Prerequisites: All Core Courses

46 STUDENTS ENROLLED

This course is a general overview of the retail industry and includes reviews of history, terminology and common shop types in their retail mystery shop reports. Since your observations can impact bonuses, new operating procedures, even an employee’s tenure with the location shopped, you must be sure you get all the required observations accurately observed and recorded. This covers Understanding Retail, Common Retail Shop Steps, Terms, and Definitions and Customer Service Focused Retail.

Course Curriculum

Important Disclosure
Important Disclosure 00:00:00
Introduction: What This Course Is, and What It Is Not
Introduction to Retail I 00:00:00
Part One: Understanding Retail
Retail Defined 00:00:00
An Overview of the EARLY History of Retail Around the World 00:00:00
Retail in the 17th, 18th and 19th Centuries 00:00:00
Modern Era Retail 00:00:00
Part 2: Common Retail Shop Steps, Terms, and Definitions
Common Retail Shop Steps, Terms, and Definitions 00:00:00
Retail Service 00:00:00
Retail Cleanliness 00:00:00
Retail Product Presentation 00:00:00
Common Retail Terms 00:00:00
Part 3: Customer Service Focused Retail
Customer Service Focused Retail 00:00:00
Common Areas of Evaluation in a Customer Service Focused Retail Shop 00:00:00
Final Thoughts on Retail I
Final Thoughts on Retail I 00:00:00
Retail I Exam
Retail I Exam 00:30:00

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