Requires completion of course : Introduction to Mystery Shopping
QSR (Quick Service Restaurants)
Prerequisites: Core Courses
QSR (Quick Service Restaurants) and Casual Dining shops are possibly some of the most widely available in the mystery shopping industry. The forms are generally relatively simple to fill out and do not require a lot of time to complete, which can make them popular with evaluators of all levels of experience. That said, somewhat intricate timings may be involved in the shop itself, and note-taking is still important to ensure that the form is accurate and complete. While these shops often do not require lengthy narratives, it is still important to write clearly, concisely, and objectively to get the required information across. This course will include tips and tricks on how to complete these shops correctly and thoroughly. Prerequisites: All Core Courses
Course Curriculum
| Important Disclosure | |||
| Important Disclosure | 00:00:00 | ||
| Introduction | |||
| Introduction: What This Course Is, and What It Is Not | 00:00:00 | ||
| Part One: What is considered a QSR shop? | |||
| Part One: What is considered a QSR (quick service restaurant) shop? | 00:00:00 | ||
| Part Two: Common QSR Shop Steps, Terms, and Definitions | |||
| Part Two: Common QSR Shop Steps, Terms, and Definitions. | 00:00:00 | ||
| Part Three: The Origins of QSR in America | |||
| Part Three: The Origins of QSR in America | 00:00:00 | ||
| Part Four: The Burger Wars and New Innovations | |||
| Part Four: The Burger Wars and New Innovations | 00:00:00 | ||
| Part Five: Chicken and Other Concepts | |||
| Part Five: Chicken and Other Concepts | 00:00:00 | ||
| Part Six: Takeout and Curbside | |||
| Part Six: Takeout and Curbside | 00:00:00 | ||
| Part Seven: Food Delivery Systems (Full Service and Platform-to-Consumer) | |||
| Part Seven: Food Delivery Systems (Full Service and Platform-to-Consumer) | 00:00:00 | ||
| Part Eight: What to Look for in a QSR Shop | |||
| Part Eight: What to Look for in a QSR Shop | 00:00:00 | ||
| Part Nine: Getting Assignments | |||
| Part Nine: Getting Assignments | 00:00:00 | ||
| Part Ten: Preparing for the Assignment | |||
| Part Ten: Preparing for the Assignment | 00:00:00 | ||
| Part Eleven: Completing the Assignment | |||
| Part Eleven: Completing the Assignment | 00:00:00 | ||
| Part Twelve: Filling out the Survey | |||
| Part Twelve: Filling out the Survey | 00:00:00 | ||
| Part Thirteen: Being Available for Follow Up | |||
| Part Thirteen: Being Available for Follow Up | 00:00:00 | ||
| Part Fourteen: Closing Thoughts | |||
| Part Fourteen: Closing Thoughts | 00:00:00 | ||
| QSR Exam | |||
| QSR Exam | 00:30:00 | ||





