Requires completion of course : Introduction to Mystery Shopping
Hotel and Resort I
Hotel and Resort I certification provides the tools and information needed in order to succeed as an independent contractor assessing hotel and resort entities. Specifically, the course gives a base-line understanding of hotel and resort mystery shops, why these are important to these types of clients and the characteristics of a great independent contractor who can file accurate and complete reports while doing so with minimal disruption. Prerequisites: All Core Courses
Course Curriculum
Important Disclosure | |||
Important Disclosure | 00:00:00 | ||
Introduction: What This Course Is, and What It Is Not | |||
Introduction to Hotel and Resort | 00:00:00 | ||
Part One: What is a Hotel and Resort Mystery Shop? | |||
What is a Hotel and Resort Mystery Shop? | 00:00:00 | ||
Why are Hotel and Resort Mystery Shops Performed? | 00:00:00 | ||
Different Types of Lodging Options | 00:00:00 | ||
Part Two: Scenarios in Hotel and Resort Mystery Shops | |||
Potential Scenarios for Hotel and Resort Mystery Shops | 00:00:00 | ||
Why and How Hotel and Resort Mystery Shops are Different | 00:00:00 | ||
Hotel and Resort Shops: How to Prep | 00:00:00 | ||
Part Three: Preparing for Your Shop | |||
Preparing for Your Hotel and Resort Shop | 00:00:00 | ||
Part Four: Final Thoughts | |||
Final Thoughts on Hotel and Resort Mystery Shopping | 00:00:00 | ||
Hotel and Resort I Exam | |||
Hotel and Resort I Exam | 00:30:00 |
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