Requires completion of course : Introduction to Mystery Shopping
Casinos
Prerequisites: Core Courses
This course provides a baseline understanding of how to conduct casino mystery shops, what management and ownership are looking for in the shop experience, and the characteristics of a great evaluator who can file accurate and complete reports while doing so with minimal disruption to the business. Casino shops typically measure many aspects of the property beyond the gaming area. The successful completion of this course will earn you a certification in Casinos which will identify you to companies as a professional who has learned the intricacies of these shops.
Course Curriculum
Important Disclosure | |||
Important Disclosure | 00:00:00 | ||
Introduction: What This Course Is, and What It Is Not | |||
Casinos: What This Course Is, and What It Is Not | 00:00:00 | ||
Part One: The History of Casinos | |||
Part One: The History of Casinos | 00:00:00 | ||
Part One: The History of Casinos & Games | 00:00:00 | ||
Part Two: What Is A Casino Mystery Shop? | |||
Part Two: What Is A Casino Mystery Shop? | 00:00:00 | ||
Part Three: Process For Casino Mystery Shops | |||
Part Three: Process For Casino Mystery Shops | 00:00:00 | ||
Part Four: Preparing For Your Shop | |||
Part Four: Preparing For Your Shop | 00:00:00 | ||
Part Five: Final Thoughts | |||
Part Five: Final Thoughts | 00:00:00 | ||
Assessment | |||
Casinos Exam | 00:30:00 |
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