Requires completion of course : Introduction to Mystery Shopping
Brand Standards Auditing
Prerequisites: Core Courses
The purpose of this course is to give you the tools and information needed in order to succeed as a Brand Standards Auditor. This course gives you a base-line understanding of brands, what is important about the brand to the client, and the characteristics of a great auditor who can file accurate and complete reports while doing so with minimal disruption to the business being audited.
Course Curriculum
Important Disclosure | |||
Important Disclosure | 00:00:00 | ||
Part One: Understanding Branding | |||
1. What is a brand? | 00:00:00 | ||
2. Logos | 00:00:00 | ||
3. The Importance of Brand Standards | 00:00:00 | ||
Part Two: What is a Brand Standards Audit? | |||
1. The Two Major Types of Audits | 00:00:00 | ||
2. Franchised vs Company Owned locations | 00:00:00 | ||
3. Professional Appearance | 00:00:00 | ||
4. Introductions | 00:00:00 | ||
5. Communication | 00:00:00 | ||
6. Emotions | 00:00:00 | ||
7. Describing What You See | 00:00:00 | ||
8. Noncompliant vs. Compliant | 00:00:00 | ||
9. Objective vs Subjective | 00:00:00 | ||
Part Three: Other Considerations for Success | |||
1. Key Traits of a Professional | 00:00:00 | ||
2. Additional Things to Consider | 00:00:00 | ||
3. Do Not Rush | 00:00:00 | ||
4. Client Security | 00:00:00 | ||
5. Physical Requirements | 00:00:00 | ||
6. Equipment/Environment | 00:00:00 | ||
7. Photos | 00:00:00 | ||
8. Limit Business Interruption | 00:00:00 | ||
9. Electronic Social Media Activity | 00:00:00 | ||
Part Four: Final Thoughts | |||
1. Brand Standards General information | 00:00:00 | ||
2. Feedback Request | 00:00:00 | ||
3. Does being Brand Audit Certified mean you will automatically receive audit work? | 00:00:00 | ||
Part Five: Appendix - Basic Info and Examples | |||
Part Five: Appendix – Basic Info and Examples | 00:00:00 | ||
Assessment | |||
Brand Standards Auditing Exam | 00:30:00 |
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