Retail I
Prerequisites: All Core Courses
This course is a general overview of the retail industry and includes reviews of history, terminology and common shop types in their retail mystery shop reports. Since your observations can impact bonuses, new operating procedures, even an employee’s tenure with the location shopped, you must be sure you get all the required observations accurately observed and recorded. This covers Understanding Retail, Common Retail Shop Steps, Terms, and Definitions and Customer Service Focused Retail.
Course Curriculum
Important Disclosure | |||
Important Disclosure | 00:00:00 | ||
Introduction: What This Course Is, and What It Is Not | |||
Introduction to Retail I | 00:00:00 | ||
Part One: Understanding Retail | |||
Retail Defined | 00:00:00 | ||
An Overview of the EARLY History of Retail Around the World | 00:00:00 | ||
Retail in the 17th, 18th and 19th Centuries | 00:00:00 | ||
Modern Era Retail | 00:00:00 | ||
Part 2: Common Retail Shop Steps, Terms, and Definitions | |||
Common Retail Shop Steps, Terms, and Definitions | 00:00:00 | ||
Retail Service | 00:00:00 | ||
Retail Cleanliness | 00:00:00 | ||
Retail Product Presentation | 00:00:00 | ||
Common Retail Terms | 00:00:00 | ||
Part 3: Customer Service Focused Retail | |||
Customer Service Focused Retail | 00:00:00 | ||
Common Areas of Evaluation in a Customer Service Focused Retail Shop | 00:00:00 | ||
Final Thoughts on Retail I | |||
Final Thoughts on Retail I | 00:00:00 | ||
Retail I Exam | |||
Retail I Exam | 00:30:00 |
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