Hotel and Resort I

78 STUDENTS ENROLLED

Hotel and Resort I certification provides the tools and information needed in order to succeed as an independent contractor assessing hotel and resort entities. Specifically, the course gives a base-line understanding of hotel and resort mystery shops, why these are important to these types of clients and the characteristics of a great independent contractor who can file accurate and complete reports while doing so with minimal disruption. Prerequisites: All Core Courses

Course Curriculum

Important Disclosure
Important Disclosure 00:00:00
Introduction: What This Course Is, and What It Is Not
Introduction to Hotel and Resort 00:00:00
Part One: What is a Hotel and Resort Mystery Shop?
What is a Hotel and Resort Mystery Shop? 00:00:00
Why are Hotel and Resort Mystery Shops Performed? 00:00:00
Different Types of Lodging Options 00:00:00
Part Two: Scenarios in Hotel and Resort Mystery Shops
Potential Scenarios for Hotel and Resort Mystery Shops 00:00:00
Why and How Hotel and Resort Mystery Shops are Different 00:00:00
Hotel and Resort Shops: How to Prep 00:00:00
Part Three: Preparing for Your Shop
Preparing for Your Hotel and Resort Shop 00:00:00
Part Four: Final Thoughts
Final Thoughts on Hotel and Resort Mystery Shopping 00:00:00
Hotel and Resort I Exam
Hotel and Resort I Exam 00:30:00

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