Gold Certification

104 STUDENTS ENROLLED

Refreshed in 2025, the Gold Certification is an optionally advanced level introductory course. Those evaluators who achieve their Gold Certification are signaling to MSPA Americas provider companies that they have been trained in the advanced essentials of mystery shopping. Gold Certification demonstrates that an evaluator has invested the time and resources to study and become an expert mystery shopper.

Course Curriculum

Important Disclosure
Important Disclosure 00:00:00
Course Overview
Course Overview (Gold) 00:00:00
Chapter I: Introduction
Gold Chapter I: Introduction 00:00:00
Gold Exam 1 00:30:00
Chapter 2: Confidentiality and Tax Issues for Mystery Shoppers
Gold Chapter 2: Confidentiality and Tax Issues for Mystery Shoppers 00:00:00
Gold Exam 2 00:45:00
Chapter 3: Behind the Scenes of Mystery Shopping Companies
Gold Chapter 3: Behind the Scenes of Mystery Shopping Companies 00:00:00
Gold Exam 3 00:45:00
Chapter 4: Communication and Equipment
Gold Chapter 4: Communication and Equipment 00:00:00
Gold Exam 4 00:45:00
Chapter 5: Time Management for Mystery Shoppers
Gold Chapter 5: Time Management for Mystery Shoppers 00:00:00
Gold Exam 5 00:45:00
Chapter 6: Scenarios and Objections
Gold Chapter 6: Scenarios and Objections 00:00:00
Gold Exam 6 00:45:00
Chapter 7: Gathering and Recording Information
Gold Chapter 7: Gathering and Recording Information 00:00:00
Gold Exam 7 00:45:00
Chapter 8: Writing Comments and Narratives for Mystery Shopping Reports
Gold Chapter 8: Writing Comments and Narratives for Mystery Shopping Reports 00:00:00
Gold Exam 8 00:45:00
Chapter 9: Describing Employees
Gold Chapter 9: Describing Employees 00:00:00
Gold Exam 9 00:45:00
Chapter 10: Mystery Shopping and Customer Interactions
Gold Chapter 10: Mystery Shopping and Customer Interactions 00:00:00
Gold Exam 10 00:45:00

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